Present a one-day

LEADERSHIP TODAY
HAVE YOU GOT WHAT IT TAKES?

held on

WEDNESDAY, 12^TH OCTOBER 2011
at
THE WRIGHTINGTON HOTEL & COUNTRY CLUB,
The Wrightington Suite, Moss Lane, Wrightington,
Near Wigan, Lancashire, WN6 9PB

Review of Event

Over 60 people attended this one-day event, Chaired by Alison Slater, Chair of the Hotel Services Training Advisory Group and Assistant Director – Hotel Services, Lancashire Teaching Hospitals NHS Foundation Trust.

Speakers included:

• ALISON SLATER, Chair of the Hotel Services Training Advisory Group and Assistant Director – Hotel Services, Lancashire Teaching Hospitals NHS Foundation Trust
• MIKE HALL, General Manager Facilities, Salford Royal NHS Foundation Trust
• JOANNE HOCKNULL, Management Development Advisor, Lancashire Teaching Hospitals NHS Foundation Trust
• CARL DEARDEN, Safer Handling Development Manager, East Lancashire Hospitals NHS Trust
• ANDREW KEAVEY, Practice Education Facilitator, East Lancashire Hospitals NHS Trust

Some excellent comments recorded on the evaluation forms:

• Enjoyed the day and gained a lot of good information to assist in my role as a leader/manager
• Excellent course, very knowledgeable
• Good day that has made me reflect on personal performance and how I can better utilise and develop my team
• As ever, an enjoyable and educational day – thank you!
• Organisation excellent, very good programme. Thank you to all speakers and all staff involved for an enjoyable day
• Very, very interesting – lots of food for thought
• This is a very good conference and would send more people from Hotel Services

Details

A topical and informative study day focusing on leadership and development within the changing NHS.

This one-day Conference will give delegates the opportunity to network with like minded colleagues, sharing experiences and solutions within the current challenging environment. 

Sessions will be interactive and will also involve group work. 

Come and join us

WE ARE EXPECTING THIS CONFERENCE TO BE EXTREMELY POPULAR. RESERVE YOUR PLACE NOW

The cost of attending the conference is £125.00 per person OR £100.00 per person if two or more attend from the same Trust/Organisation.  This includes attendance at the conference, certificate of attendance, course handouts, coffee/tea on arrival, mid morning coffee/tea, two-course lunch and afternoon tea/coffee.
VAT will be added at the prevailing rate to non-NHS delegate bookings.

A CERTIFICATE OF ATTENDANCE WILL BE ISSUED TO ALL DELEGATES WHO ATTEND THIS NORTHERN NHS HOTEL SERVICES TRAINING ADVISORY GROUP EVENT

Please Note - Although every attempt will be made to adhere to the published programme, the TAG reserves the right to make changes to the speakers or programme should this be necessary.

Programme

8.45am  Registration Coffee and Tea

9.15am  WELCOME AND INTRODUCTION

Presenter – ALISON SLATER
(Chair of the Hotel Services TAG)
Assistant Director of Facilities -  Hotel Services, Lancashire Teaching Hospitals NHS Foundation Trust   

9.30am  THE CHANGING FACE OF THE NHS 

Presenter – MIKE HALL
General Manager Facilities, Salford Royal NHS Foundation Trust

10.30am  QUESTION AND ANSWER SESSION

11.00am  Mid Morning Coffee and Tea

11.15am  MOTIVATION IN THE WORKPLACE – YOU AND YOUR TEAM

Presenter – JOANNE HOCKNULL
Management Development Advisor, Lancashire Teaching Hospitals NHS Trust

12.30pm  BUFFET LUNCH served in Blazers Restaurant

1.30pm   WHAT TYPE OF LEADER ARE YOU?

Presenter – CARL DEARDEN
Safer Handling Development Manager, East Lancashire Hospitals NHS Trust

Presenter – ANDREW KEAVEY
Practice Education Facilitator, East Lancashire Hospitals NHS Trust

2.45pm   Afternoon Coffee and Tea

3.00pm   HAVE YOU GOT WHAT IT TAKES?

Presenter – MIKE HALL
General Manager Facilities, Salford Royal NHS Foundation Trust

4.00pm  SUMMARY, FEEDBACK AND CLOSURE OF THE DAY

4.15pm  CLOSE OF CONFERENCE

SAFE JOURNEY HOME

About the Speakers

ALISON SLATER
Assistant Director of Facilities – Hotel Services, Lancashire Teaching Hospitals NHS Foundation Trust

Alison has worked for over twenty years in the NHS across the North West, initially within catering services but moving across into Hotel Services in 1986 when this new role was starting to be developed.  Prior to joining the NHS, Alison was a restaurant manager for FW Woolworth in a number of large stores across the country. Outside of work, Alison is an enthusiastic football supporter and a National Trust Volunteer. Alison feels that the profile of Hotel Services within any hospital or clinic setting is linked to Patient Choice and Customer Satisfaction and that the Hotel Services Training Advisory Group has an important role in supporting the development of front line service staff.

MIKE HALL
General Manager Facilities, Salford Royal NHS Foundation Trust

Mike has worked in the NHS, principally in the North West, for 38 years in a number of Facilities Management positions and he is now the General Manager Facilities at the Salford Royal NHS Foundation Trust and has responsibility for the full range of facilities services and the capital redevelopment of Salford Royal. Salford Royal NHS Foundation Trust prides itself on excellence and Mike leads a team of Estates and Facilities professionals that are integral to providing safe, clean and personal services to patients and staff. He has been involved in two large PFI schemes, which has provided an opportunity to review the way in which services are delivered and he is keen to ensure that the patient is very much in control in the delivery of services. Mike holds the view that services to patients must exceed expectations and that setting challenging performance targets that have been developed in consultation with patients and staff is the key to the delivery of a high quality services. He is currently working on improving productivity and efficiency whilst maintaining quality and consistency and his Trust have been instrumental in challenging the norm when it comes to terms and conditions of employment whilst engaging the staff. He has been instrumental along with his team in providing staff development opportunities for facilities staff and recognises the importance of a well motivated and trained workforce but at the same time ensuring that all staff know the importance of their role in delivering healthcare.

JOANNE HOCKNULL
Management Development Advisor, Lancashire Teaching Hospitals NHS Foundation Trust

Joanne joined the NHS in 1987, and has worked in training and facilitation since 1999 and in Leadership and Development since 2008, with extensive experience of individual/group facilitation and training. Joanne facilitates management and leadership development courses to various types and levels of staff across the NHS. I deliver 360 degree feedback to all levels of NHS staff.

CARL DEARDEN EDMS
Safer Handling Development Manager, East Lancashire Hospitals NHS Trust

Carl has worked for the NHS in East Lancashire since 2009. With an extensive background of retail management training and development, he brings an interactive and unique style of delivery to every subject he delivers.   

ANDREW KEAVEY
Practice Education Facilitator, East Lancashire Hospitals NHS Trust

Andrew currently works for East Lancashire Hospitals NHS Trust as a Practice Education Facilitator. He is responsible for the quality of the clinical learning environment that the Trust offers to over 600 health care students. He also provides a link between the Trust, its University partners and the Strategic Health Authority. Andrew’s background is in Paediatric Nursing and he has previously worked as a charge nurse at Manchester Children’s Hospitals and a Clinical Placement Development Manager for NHS Northwest and has many years experience leading clinical teams within the NHS. Andrew completed an MSc in Health & Social Care Management at Manchester Business School in 2007 and qualified as an approved trainer for Action Centred Leadership (ACL) in 2011. Along with Carl Dearden, Andrew currently delivers ACL, team development and team building sessions across East Lancashire Hospitals NHS Trust to both clinical and non clinical teams.

Further Information

VENUE:

THE WRIGHTINGTON HOTEL & COUNTRY CLUB,
The Wrightington Suite,
Moss Lane,
Wrightington,
Near Wigan,
Lancashire,
WN6 9PB

By road – The hotel is located just off Junction 27 of the M6.
Head towards Parbold on the A5209. The Hotel is sign-posted from this road. Turn onto Moss Lane and the Hotel is 200 yards on the right.
There is a large car park available.
By train – The nearest main train stations to the Hotel are Wigan Wallgate and Wigan North West. Both are approximately six miles from the Hotel, a taxi service is available.