Present a one-day

MANAGEMENT & SUPERVISORY DAY

to be held on

THURSDAY, 14^TH OCTOBER 2010

at

THE WRIGHTINGTON HOTEL & COUNTRY CLUB,
The Wrightington Suite,
Moss Lane, Wrightington,
Wigan, Lancashire, WN6 9PB

Interested in developing your Managerial and Supervisory skills?

Then join us at the Management & Supervisory Day to be held on Thursday 14^th October 2010.

We are delighted to confirm that the event will be facilitated by Nigel Grinstead.  Nigel is Chief Executive of About Health and has worked in the healthcare sector since 1986.

Nigel’s unique presentation style, coupled with his in-depth knowledge of the NHS, brings study day topics into the workplace arena ensuring they are reflective of our everyday service challenges. Nigel engages with his audience, he will challenge how we deliver our services and how we can motivate both ourselves and our workforce to deliver the increasing service expectations of our customers.

We will explore topical issues of the day including the changing face of the NHS and how this impacts upon Hotel Services and how we can continue to meet our customers’ expectations in relation to the quality of our services.

This workshop will be of special interest to first line managers, supervisors and team leaders with an interest in developing their leadership potential.

THIS ONE-DAY COURSE WILL COMPLIMENT YOUR NVQ PORTFOLIO
A CERTIFICATE OF ATTENDANCE WILL BE ISSUED TO ALL DELEGATES WHO ATTEND THIS NORTHERN NHS HOTEL SERVICES TRAINING ADVISORY GROUP EVENT

Programme

Please Note - Although every attempt will be made to adhere to the published programme, the TAG reserves the   right to make changes to the speakers or programme should this be necessary.

8.45 am   Registration, Coffee and Tea

9.15 am   WELCOME AND INTRODUCTION

Presenter – LIZ BUTTERWORTH
(Member of the Hotel Services TAG)
Trust Support Services Manager, Lancashire Teaching Hospitals NHS Foundation Trust

9.30 am    TEAM BUILDING

Presenter - NIGEL GRINSTEAD
Chief Executive, About Health

11.00 am   Mid Morning Coffee and Tea

11.15 am    “BACK TO THE FUTURE”

Presenter – YVONNE WIDDOWS
Senior Site Services Manager, Blackpool, Fylde & Wyre Hospitals NHS Foundation Trus

A pictorial presentation: “NHS through the Ages”. How the NHS has changed and will continue to change, how we move forward?

11.45 am    CHANGE MANAGEMENT

Presenter - ANDREW JONES
Director of Allied Clinical and Facilities Services, Chesterfield Royal Hospital NHS Foundation Trust

12.30 pm   BUFFET LUNCH served in Blazers Restaurant

1.30 pm   COACHING

Presenter – TARAVANDANA 
Organisational Development Advisor, Blackpool, Fylde & Wyre Hospitals NHS Foundation Trust

3.30 pm  Afternoon Tea and Coffee

3.45 pm   SUMMARY, FEEDBACK AND CLOSURE OF THE DAY

Presenter – NIGEL GRINSTEAD
Chief Executive, About Health

4.15 pm  CLOSE OF CONFERENCE

SAFE JOURNEY HOME

Further Information:-

Brochure & Booking Form

VENUE:

The Wrightington Hotel & Country Club,
The Wrightington Suite,
Moss Lane,
Wrightington, Wigan,
Lancashire, WN6 9PB

By road – The hotel is located just off Junction 27 of the M6. Head towards Parbold on the A5209. The Hotel is sign-posted from this road. Turn onto Moss Lane and the Hotel is 200 yards on the right.

There is a large car park available.

By train – The nearest main train stations to the Hotel are Wigan Wallgate and Wigan North West. Both are approximately six miles from the Hotel, a taxi service is available.

A DETAILED LOCATION MAP WILL BE SENT TO DELEGATES ALONG WITH CONFIRMATION OF BOOKING VIA EMAIL

We are expecting this conference to be fully subscribed.  If you wish to attend, please apply as soon as possible.