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Present a one-day

MANAGEMENT & SUPERVISORY DAY

held on

THURSDAY, 15^TH OCTOBER 2009

at
THE WRIGHTINGTON HOTEL & COUNTRY CLUB,
The Wrightington Suite,
Moss Lane, Wrightington,
Wigan, Lancashire, WN6 9PB

Interested in developing your Managerial and Supervisory skills? 
Then join us at the Management & Supervisory Day to be held on Thursday 15^th October 2009.

We are delighted to confirm that the event will be facilitated by Nigel Grinstead.  Nigel is Chief Executive of About Health and has worked in the healthcare sector since 1986.

Nigel’s unique presentation style, coupled with his in-depth knowledge of the NHS, brings study day topics into the workplace arena ensuring they are reflective of our everyday service challenges. Nigel engages with his audience, he will challenge how we deliver our services and how we can motivate both ourselves and our workforce to deliver the increasing service expectations of our customers.

We will cover the topical areas of Infection Control, Care Quality Commission inspections and meeting the increasing service expectations of our patients, along with the daily challenge of managing a large and diverse workforce.

This workshop will be of special interest to first line managers, supervisors and team leaders with an interest in developing their leadership potential.

The cost of attending the conference is £100.00 per person.  This includes attendance at the conference, certificate of attendance, course handouts, coffee/tea on arrival, mid morning coffee/tea, two-course lunch and afternoon tea/coffee.

A CERTIFICATE OF ATTENDANCE WILL BE ISSUED TO ALL DELEGATES WHO ATTEND THIS NORTHERN NHS HOTEL SERVICES TRAINING ADVISORY GROUP EVENT

Please Note - Although every attempt will be made to adhere to the published programme, the TAG reserves the right to make changes to the speakers or programme should this be necessary.

Programme

8.45am  Registration. Coffee and Tea

9.15am  WELCOME AND INTRODUCTION

Presenter – ALISON SLATER
(Chair of the Hotel Services TAG)
Assistant Director - Hotel Services, Lancashire Teaching Hospitals NHS Foundation Trust

9.30am  STANDARDS AND QUALITY ASSURANCE

Presenter – YVONNE WIDDOWS
Senior Site Services Manager, Blackpool Fylde & Wyre Hospitals NHS Foundation Trust                   

10.15am  WHEN AN INSPECTOR CALLS

Presenters – MEMBERS OF THE HOTEL SERVICES TRAINING ADVISORY GROUP

11.00am  Mid Morning Coffee and Tea

11.15am  INFECTION CONTROL UPDATE

Presenter – LYNDA BARKESS-JONES
Senior Infection Control Specialist Manager, Wrightington Wigan & Leigh NHS Foundation Trust

12.00 noon  MANAGING YOUR WORKFORCE

Presenter – NIGEL GRINSTEAD
Chief Executive, About Health

12.30pm  BUFFET LUNCH served in Blazers Restaurant

1.30pm  MANAGING YOUR WORKFORCE

Presenter – NIGEL GRINSTEAD
Chief Executive, About Health

Group Work & Feedback

2.30pm  HOW TO MOTIVATE YOUR WORKFORCE

Presenter– NIGEL GRINSTEAD
Chief Executive, About Health

3.00pm  Afternoon Tea and Coffee

3.15pm  HOW TO MOTIVATE YOUR WORKFORCE

Presenter– NIGEL GRINSTEAD
Chief Executive, About Health

Group Work

3.45pm  FEEDBACK

Presenter– NIGEL GRINSTEAD
Chief Executive, About Health

4.00pm  SUMMARY, FEEDBACK AND CLOSURE OF THE DAY

4.15pm  CLOSE OF CONFERENCE

SAFE JOURNEY HOME

Further Information

VENUE:

The Wrightington Hotel & Country Club,
The Wrightington Suite,
Moss Lane,
Wrightington, Wigan,
Lancashire, WN6 9PB

By road – The hotel is located just off Junction 27 of the M6. Head towards Parbold on the A5209. The Hotel is sign-posted from this road. Turn onto Moss Lane and the Hotel is 200 yards on the right.

There is a large car park available.

By train – The nearest main train stations to the Hotel are Wigan Wallgate and Wigan North West. Both are approximately six miles from the Hotel, a taxi service is available.

DETAILED LOCATION MAP WILL BE SENT TO DELEGATES ALONG WITH CONFIRMATION OF BOOKING