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Present a one-day

MANAGEMENT TRAINING COURSE

to be held on

THURSDAY 1st MARCH 2007
at
CLAYTON PARK CONFERENCE AND LEARNING CENTRE,
Clitheroe Conference Room,
Junction 7 Business Park, Blackburn Road, Clayton le Moors, Accrington, BB5 5JW.

THIS COURSE IS DESIGNED TO DEVELOP SUPERVISORS AND TEAM LEADERS FROM ALL FACILITIES SERVICE DISCIPLINES.  THIS IS A ONE-DAY COURSE COVERING BASIC MANAGEMENT ACTIVITIES CULMINATING IN A CASE STUDY PRESENTATION.

The aim of the day is to encourage diverse thinking through structured seminar sessions and group activities.  The seminar sessions will focus of financial management, human resource management, government initiatives, legislation and auditing.  The group work sessions will develop a whole range of management skills including multi-disciplinary team working, leadership, communication, delegation, decision-making, organisational and motivational skills.  Working in groups, individuals will also have an insight into group dynamic issues.

The case study presentation will give individuals the opportunity to demonstrate what they have learnt throughout the day.

THE COURSE WILL GIVE EACH PARTICIPANT A FIRM FOUNDATION IN WHICH TO DEVELOP THEIR SUPERVISORY AND MANAGEMENT POTENTIAL.

The cost of attending the conference is £100.00 per person.  This includes attendance at the conference, course handouts, coffee/tea on arrival, mid morning coffee/tea and biscuits, 2-course lunch and afternoon tea/coffee and biscuits.

(Unless otherwise requested, invoices for conference payment will be sent out in the new financial year commencing April 2007)

A CERTIFICATE OF ATTENDANCE WILL BE ISSUED TO ALL DELEGATES WHO ATTEND THIS NORTHERN NHS HOTEL SERVICES TRAINING ADVISORY GROUP EVENT

We are expecting this conference to be fully subscribed.  If you wish to attend, please apply as soon as possible.

PROGRAMME

8.45 am  Registration Coffee and Tea

9.00 am  WELCOME AND INTRODUCTION

Chair – ALISON SLATER (Chair of the Hotel Services TAG)
Facilities Manager, Hotel Services, Lancashire Teaching Hospitals NHS Foundation Trust.

9.15 am  WHERE DO WE START?
              Services to include are:

• Cleaning
• Portering
• Housekeeping
• Security
• Linen
• Health and Safety
• Waste Management

Presenter – EMILY HOBAN
Site Services Manager, Southport and Ormskirk NHS Trust

9.45 am  BUDGET AND FINANCE
             This session looks at budgets and how they are developed including:

• Pay
• Non-pay
• Set-up Costs

Presenter – JULIE TURNER
Head of Facilities, East Lancashire Primary Care Trust

10.45 am  RECRUITMENT AND RETENTION
               This session includes:

• Recruitment
• KSF
• Staff Training
• Personal Development

Presenter – MARION GILDERT
Domestic Services Manager,
Lancashire Teaching Hospitals NHS Foundation Trust.

11.30 am  GROUP WORK

12.00 noon  LUNCH served in Whalley Room

12.45 pm  NATIONAL PUBLICATIONS RELATED TO HOTEL SERVICES
                  Presentations by various experts in the following fields:

• Better Hospital Food
• Contracting of Cleaning
• NHS Healthcare Cleaning Manual
• Linen Service Standards in the NHS
• The Health Act – Code of Practice for the Prevention and Control of Healthcare Associated Infections
• Waste Regulations
• Health and Safety Legislation

Facilitator – ALISON SLATER

1.45 pm  MONITORING AND RECORD KEEPING
             This session will provide a brief overview of the importance of record keeping and auditing.

Presenter – ENID HODGSON
Facilities Environment Monitoring Manager, Bolton, Salford and Trafford Mental Health Trust

2.00 pm  GROUP WORK

3.00 pm  Afternoon Tea / Coffee and Biscuits

3.15 pm  PRESENTATIONS OF CASE STUDIES
             15-minute presentation by each group

4.45 pm  SUMMARY AND CLOSE

SAFE JOURNEY HOME

Please Note - Although every attempt will be made to adhere to the published programme, the TAG reserves the right to make changes to the speakers or programme should this be necessary.

Further Information:-

VENUE:

Clitheroe Conference Room,
CLAYTON PARK CONFERENCE AND LEARNING CENTRE,
Junction 7 Business Park,
Blackburn Road, Clayton le Moors,
Accrington BB5 5JW.

By road – Clayton Park Conference and Learning Centre is located immediately off Junction 7 of the M65.  At the roundabout follow the sign for A6185 Clitheroe onto Dunkenhalgh Way.  Straight through the traffic lights to the Junction 7 Business Park Gatehouse, where staff will give parking directions.  Follow the blue signs directing you left for Conference Centre Parking.  The entrance to the Centre is directly opposite to the Junction 7 Gatehouse.

Local bus services – 2-Accrington/Great Harwood, 152-Preston/Burnley stop outside Junction 7 Business Park.

Nearest railway station is Accrington (approx 3 miles).

See www.claytonpark.co.uk

DETAILED LOCATION MAP WILL BE SENT TO DELEGATES ALONG WITH CONFIRMATION OF BOOKING