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Hotel Services :-

Introduction Members News Past Events

with sponsorship from NHS ESTATES
present a three-day residential

SUPERVISORY DEVELOPMENT PROGRAMME

held on

WEDNESDAY 9th, THURSDAY 10th
AND FRIDAY 11th MAY 2001
at
LADYBRIDGE HALL TRAINING AND CONFERENCE CENTRE,
399 Chorley New Road, Bolton

The North West NHS HOTEL SERVICES TRAINING ADVISORY GROUP are delighted to have been chosen by NHS ESTATES to develop and deliver this important programme which may, in the long-term, form part of the NATIONAL FACILITIES TRAINING STRATEGY.

Disciplines working within Facilities Management have a key role in improving and developing standards of service. The recent introduction and compliance with nationally set FM standards require services to meet the high expectations of our service users. This course has been designed to inform our supervisors of the requirements of the National Plan and to help them deliver these services professionally and with pride.

The course will also provide inter-active learning and networking opportunities for participants on a multi-trust basis.

The workshop is aimed at Supervisors employed within Facilities which encompass Hotel Services, Catering, Domestic Services, Portering, Estates, Linen Services, CSSD and any other Facilities Supervisors.

The cost of attending the three-day residential course is £250.00 per person. This includes attendance at the three-day course; all course information; accommodation at Ladybridge Training and Conference Centre (all rooms are for single occupancy, some en-suite, all with tea and coffee making facilities and televisions) all meals and mid morning and mid afternoon beverages.

At this stage, places on the course are limited to two per Trust, so if you would like to attend, please complete and return the application form as soon as possible.
If demand is sufficient, it is our intention to re-run the course later in the year.

PROGRAMME

Day One - Wednesday, 9th May 2001

9.30 am Registration onwards Coffee / Tea and Biscuits

10.00 am WELCOME

* Opening Remarks
* Objectives of the Course
* Introduction / Ice Breaker

Facilitators: Graham Hague
Mike Hall

11.00 am PATIENT ENVIRONMENTAL ACTION TEAM (PEAT)
An overview of the concept of the PEAT and how the various standards apply to Supervisors working within Facilities and its relation to the National Plan.

Presenter: Graham Hague

12.15 pm 3 COURSE LUNCH with COFFEE

NB - Extra time has been allocated for delegates to register with reception and if required, check into accommodation

1.30 pm QUALITY

* Standards - Monitoring and Reporting
* Ownership
* Supervisors Role

Presenter - Mike Hall

3.00 pm Tea and coffee

3.30 pm CUSTOMER CARE - THE PATIENT JOURNEY

Presenter - Sue Lewis

5.00 pm PROJECT BRIEFING (PEAT visit based case study)

* Formulation of groups (4 groups of four)
* Project Briefing

Facilitators: Mike Hall
Nigel Rowley

5.45 pm 2 COURSE EVENING DINNER

Evening Project Work by Groups

Facilitators: Mike Hall, Liz Whewell

Day Two - Thursday, 10th May 2001

BREAKFAST

9.15 am MANAGING AN EFFECTIVE TEAM

* Getting the best out of yourself and your Team
* Dealing with poor performance
* Communicating effectively
* Planning and implementation of key tasks
* Grievance and disciplinary procedures
* Identification of skills and training needs
* Team Building
* Employment Legislation

Presenters: Carol Molyneux, Joyce Beasley

11.15 am Coffee/Tea and Biscuits

11.30 am FINANCE AND CONTROL

* Money within the Trust
* Budgets
* Waste Control Systems
* Cost Control
* Materials and Waste

Presenter: Nigel Palmer

12.30 pm 3 COURSE LUNCH with COFFEE

1.30 pm LEGISLATION

* Controls Assurance
* Risk Management
* Health and Safety

Presenter: Ian Peters

3.00 pm Tea and Coffee

3.00 pm WORK ON PROJECTS

5.45 pm 2 COURSE EVENING DINNER

Evening Project Work by Groups

Facilitators: Mike Hall, Liz Whewell

Day Three - Friday, 11th May 2001

BREAKFAST

9.15 am PROJECT PRESENTATIONS

Panel: Graham Hague
Mike Hall
Ahmed Jama
Nigel Rowley,
Liz Whewell

PROJECT PRESENTATIONS:

9.15 am GROUP ONE PRESENTATION

10.00 am GROUP TWO PRESENTATION

10.45 am Coffee / Tea and Biscuits

PROJECT PRESENTATIONS continued:

11.00 am GROUP THREE PRESENTATION

11.45 am GROUP FOUR PRESENTATION

12.30 pm 3 COURSE LUNCH with COFFEE

1.30 pm FINAL SESSION

* Feedback from Panel on Presentations
* Review of the Course
* Delegate Questionnaires

2.30 pm Tea and Coffee

ABOUT THE SPEAKERS

JOYCE BEASLEY,
Staff Development Manager, Blackpool Victoria Hospital NHS Trust
Joyce has worked in the Health Service for over 20 years. She has worked in a range of hospitals in both the Northern and North West Region. For the first part of her career, Joyce was an Operational Manager then made the switch into Staff Development in 1990. Joyce's area of interest and expertise is in the people side of organisations, with particular emphasis in Staff Involvement. She has a range of academic, professional and vocational qualifications and is a living advocate for Continuous Professional Development (CPD). In her current role, Joyce facilitates an NVQ Level 4/5 in Operational Management, is the IIP Project Manager and is the lead for the Trust's Prevention of Harassment Initiative, and other HR Performance issues.

GRAHAM HAGUE,
Facilities Operations Manager, Blackpool Wyre & Fylde Community Health Services NHS Trust. (Acting Chairman of Hotel Services TAG)
Graham started his career at Supervisory level in the early 60's and progressed onto the National Training Scheme. He qualified academically and became a Fellow of the HCIMA. He is a past University External Examiner and his hard work was recognised when he was awarded a National Cost Sector Health Care Manager of the Year Award in 1995. In his present post as Facilities Operations Manager, he has recently been associated with the National Audit Commission in producing Catering Standards. Graham is currently involved in developing a National Training Strategy for Facilities Management and he is also leading his Trust's PEAT's initiative.

MIKE HALL,
Facilities and Site Services Manager, Blackburn, Hyndburn and Ribble Valley Healthcare NHS Trust. (Member of Facilities Management TAG)
Mike has worked for the Blackburn Trust for 12 years mainly in the Hotel Services areas. He has recently taken on responsibility for the Facilities function and is very much involved in the Trust's PFI Project. Mike has always been interested in developing training for staff employed in Support Services.

SUE LEWIS,
FHCIMA, FBII, Training Director, Susan Lewis Associates
Sue, having graduated with the HCIMA Diploma, has worked in the hospitality industry for 30 years in every aspect of hotel work including general management, and having re-trained, as Human Resources Manager with Whitbread's County Club Hotels. Her training background includes working with such awarding bodies as Chartered Institute of Environmental Health, Hospitality Training Foundation, City & Guilds, British Institute of Innkeeping and the English Tourist Board delivering certificated courses for Levels 1 to 4. She has lectured at Runshaw College in Leyland since 1993, when she started her own training company. Her clients now include NHS Trust, Blackburn with Darwen Borough Council, Marriott Hotels, Best Western Hotels and Jennings Brewery.

CAROL MOLYNEUX,
Assistant Director of Facilities (Hotel Services), Blackpool Victoria Hospital NHS Trust. (Member of Facilities Management TAG)
Carol is a professional caterer who progressed into Facilities Management when Victoria Hospital became a Trust in 1994. Carol is responsible for managing a number of hotel services, including catering, support services, telecommunications, domestic services and residential accommodation. Carol has considerable experience in managing groups of staff and believes that building and developing an effective team is the key to delivering a quality service. Carol is a Fellow of the HCIMA and also a member of the North West NHS Facilities Management Training Advisory Group.

IAN PETERS,
Manager, Preston College Training Services, Willenhall, West Midlands.
Ian is the Manager of Preston College Safety Training Services, a national provision run from the office in Willenham, West Midlands. This is one of the numerous Safety Training Units set up across the country to provide nation-wide training. The Safety Training Service specialises in supplying training for the health care and public sectors, local government, building and construction services. They use whatever finances are available to the College of Further Education, i.e. free or very reasonable, cost effective training. Ian has been Manager of Preston College Safety Training Services in Willenham for the past four years. Previously, he spent ten years as a fulltime Union Official specialising in Health and Safety and prior to that, fifteen years in the Chemical Industry.

NIGEL ROWLEY,
Hotel Services Manager, Blackpool Wyre & Fylde Community Health Services NHS Trust
Nigel started work in the NHS aged 16 as a Trainee Chef in Salford. After gaining management qualifications, he took his first management position in Blackburn from where he moved to Blackpool to manage the Central Cook Freeze Production Unit. Nigel now has responsibility for the provision of Hotel Services at two hospitals within the Fylde. He helped write the Hospital Caterers Association booklet entitled "Food Services at Ward Level" and is currently Chairman of the Hospital Caterers Association. At present he is studying for his MSc in Action Learning and Research and most recently has been involved in carrying out PEAT visits to 7 Trusts within the North West Region on behalf of NHS Estates. He believes that all too often hospitals operate around staff requirements and should re-look at the provision of their services ensuring they are viewed from the patients' perspective and demands. After all, the patients are what we are all here for.

NIGEL PALMER,
Head of Clinical Support and Hotel Services, Bolton Hospitals NHS Trust
Nigel joined the National Health Service in 1982 and since that time has worked in various NHS organisations within the North West of England. He started his career in catering and has remained an active member of the Hospital Caterers Association since 1985. Nigel is now responsible for Clinical Support and Hotel Services at Bolton Hospitals NHS Trust and he has recently completed a Degree in Health Policy.

FACILITATORS

AHMED JAMA,
Assistant Director of Facilities, Preston Acute Hospitals NHS Trust. (Member - Hotel Services TAG)

LIZ WHEWELL,
Hotel Services Manager, Manchester Children's NHS Trust. (Member - Hotel Services TAG)