Present a one-day conference on:

 IT’S STILL ALL ABOUT THE MONEY!

held on

FRIDAY, 8TH APRIL 2011
THE PRESTON MARRIOTT HOTEL,
Garstang Road, Broughton, Preston, Lancashire, PR3 5JB

Review of Event

Over 70 people attended this excellent one-day event, Chaired by Trevor Jones, Chairman of the FM TAG and Associate Director of Facilities, NHS Manchester.

Speakers included:

• Trevor Jones, Chairman of the FM TAG and Associate Director of Facilities, NHS Manchester
• Dr Ailsa Brotherton, Programme Director, QIPP Safe Care, Department of Health
• Paul Fitzpatrick, Director of Estates and Facilities, Aintree University Hospitals NHS Foundation Trust
• Pam Miller, FM TAG Member and Associate Director of Facilities, The Pennine Acute Hospitals NHS Trust
• Alison McCree, FM TAG Member and Associate Director of Facilities, County Durham and Darlington NHS Foundation Trust
• Robert Bell, Director of Clinical Support and Facilities Management, Blackpool Teaching Hospitals NHS Foundation Trust
• Carol Molyneux, Assistant Director of Clinical Support and Facilities Management, Blackpool Teaching Hospitals NHS Foundation Trust
• Andrew Jones, Director of Allied Clinical and Facilities Services, Chesterfield Royal Hospital NHS Foundation Trust
• Kim Beavers, Catering Manager, Chesterfield Royal Hospital NHS Foundation Trust

Some excellent comments recorded on the evaluation forms:

• Good set of different speakers, wide subject area!
• Very good, all areas relevant. We need to share and work together as one NHS Team
• Looking forward to being able to attend a future TAG event

Details

The NHS faces a time of momentous change and reform required to make substantial savings.  We need to find ways of achieving significant quality and efficiency improvements and cost reductions without compromising patient care or long-term success.

We need to do this at a time when there is a difficult economic outlook, when all public services will need to be better, quicker and cheaper at what they do. These reforms will have a significant impact on the funds available to deliver Estates and Facilities services, which will require service managers to: 

• Drive productivity whilst reducing costs
• Engage and empower the workforce
• Improve staff productivity
• Identify the barriers to better services and deal with them
• Identify and share good practice
• Deliver and sustain workplace transformation

The Estates and Facilities workforce play a crucial part in delivering these reforms.  Do we employ the right staff?  Is it time to consider if knowledge and skills are more important than attitude and behaviour when appointing staff?  We can teach skills and gain knowledge in the workplace but can we really change attitude and behaviours? 

If everyone takes one or two small steps, then the NHS can achieve big improvements in quality and patient experience, while managing its business more effectively and efficiently.

This one day Conference will enable managers to share short term ideas and plans and it will highlight to delegates some medium and long term strategies that other organisations within the NHS are already developing.

PROGRAMME

9.00am   REGISTRATION Coffee and Tea

9.30am   WELCOME AND INTRODUCTION

Presenter – TREVOR JONES
Associate Director of Facilities, NHS Manchester (Chairman of the FM TAG)

9.45am   SAFETY EXPRESS

Presenter – AILSA BROTHERTON
National QIPP Safe Care Programme Director, Department of Health

This presentation will outline the recently launched national work stream for Safe Care, ‘Safety Express’ and explore the challenges of delivering improvements in quality whilst simultaneously delivering efficiency savings.

10.30am    YOU ARE NOT ALONE?

Presenter – PAUL FITZPATRICK
Director of Estates and Facilities, Aintree University Hospitals NHS Foundation Trust

The session will reflect on progress made to date in the North Mersey Cluster, Level 3, Estates and Facilities QIPP programme and reflect on how by working together can help with finding Level 1 savings as well as pave the way for future system change to come.

11.15am  Mid Morning Coffee and Tea

11.30am  WORKSHOP: “NO WE CAN’T, BUT WE MUST!”

Presenter – PAM MILLER
Associate Director of Facilities, The Pennine Acute Hospitals NHS Trust

Pam will Chair a workshop that will get delegates to identify some of the barriers that we will face in delivering the efficiencies required and how managers can deal with them.

12.15pm    3-COURSE BUFFET LUNCH served in the restaurant

1.15pm    DELIVER AND SUSTAIN WORKPLACE TRANSFORMATIO

Presenter – ALISON McCREE
Associate Director of Facilities, County Durham and Darlington NHS Foundation Trust

This session will consider the following issues:

• Identifying what sustainable changes need to take place to deliver efficient and effective services
• Identifying and monitoring expenditure to ensure efficiency and reduce avoidable costs
• Identifying opportunities to increase income

2.00pm   PUTTING ALL THE PIECES TOGETHER

Presenter – ROBERT BELL
Director of Clinical Support and Facilities Management, Blackpool Teaching Hospitals NHS Foundation Trust

Presenter – CAROL MOLYNEUX
Assistant Director of Clinical Support and Facilities Management, Blackpool Teaching Hospitals NHS Foundation Trust

Is it about income or expenditure, is it about cash or liquidity, is it about doing more for less or doing things differently?

Is it about more initiative or business as usual,  the obvious answer is, it’s about all of these and more, the interesting part is how we manage to put all the pieces together and build a sustainable future.

2.45pm  Afternoon Coffee and Tea

3.15pm  MAKING THE MOST OF YOUR RETAIL OPPORTUNITIES

Presenter – ANDREW JONES
Director of Allied Clinical and Facilities Services, Chesterfield Royal Hospital NHS Foundation Trust

Presenter – KIM BEAVERS
Catering Manager, Chesterfield Royal Hospital NHS Foundation Trust

This session will explore the options which are available to Trusts to maximise the income opportunities open to them through an innovative approach to retail

4.00pm  CLOSING REMARKS

SAFE JOURNEY HOME

ABOUT THE SPEAKERS

TREVOR JONES
Associate Director of Facilities, NHS Manchester
(Chairman of the Facilities Management TAG)

Trevor joined the NHS in 1978. Originally from Staffordshire, he has worked within Facilities as a senior manager in a wide range of locations around the country including Colchester, Liverpool, Lancaster, Preston and the United Bristol Healthcare NHS Trust. During the last thirteen years he has held two Directors posts and he is currently responsible for the management of the Estate of NHS Manchester and provides Facilities Management to NHS Stockport. His interests include mountaineering, rock climbing, motorcycling and karate in which he holds a black belt.

AILSA BROTHERTON
National QIPP Safe Care Programme Director, Department of Health

Ailsa joined the NHS as a Registered Dietitian and was Head of Acute Dietetics at the Lancashire Teaching Hospital NHS Foundation Trust and Assistant Director of Operations at Wyre PCT before taking up a senior research fellow post at UCLAN. Currently on secondment to the Department of Health to the position of National QIPP Safe Care programme Manager, Ailsa is responsible for the delivery of a national improvement programme to deliver efficiency savings whilst improving the quality of care patients receive. Safety Express is aiming to reduce avoidable harm through redesigning systems that span health economies. Ailsa is currently Honorary Secretary of the British Association Parenteral and Enteral Nutrition and is a co-author of the report ‘Malnutrition Matters: Meeting Quality Standards in Nutritional Care.

PAUL FITZPATRICK
Director of Estates and Facilities, Aintree University Hospitals NHS Foundation Trust

An Electrical Engineer by background Paul joined the NHS in 1994 as a Project Engineer and has held a series of posts mainly the Stockport Health system working on delivering Capital Projects. After a period of time at Manchester Royal Infirmary Paul returned to Stockport NHS Foundation Trust in 2001 as Deputy Director of Estates and subsequently attaining the post of Director of Estates in 2003. The subsequent five years were primarily spent modernising the department and improving the quality of the hospital environment including the successful delivery of several high profile Procure 21 schemes. In 2008 the opportunity arose to move to Liverpool as Director of Estates and Facilities at Aintree University Hospital NHS Foundation Trust, the department has a budget of circa £22 million and employs approximately 800 staff. The post is also a Board and Executive level role and has proved to be an interesting and engaging experience with involvement in all aspects of the organisation both operationally and strategically, playing an active part in influencing every aspect of the plans for the development of the Trust. Paul was nominated by the 12 North Mersey Trusts Chief Executives to lead the Level 3 QIPP Estates and Facilities work stream for the cluster and has brought together Estates and Facilities representatives from 12 different NHS Trusts to develop a programme to significantly reduce expenditure on Estates and Facilities in the local health economy. In addition he is a member of the Strategic Health Authority led Level 4 Estates and Facilities work stream for the North West.

PAM MILLER
Associate Director of Facilities, The Pennine Acute Hospitals NHS Trust

Pam Miller is the Associate Director of Facilities at The Pennine Acute Hospitals NHS Trust which comprises 4 acute hospital sites with over 2000 beds and 9000 staff. Pam is responsible for a wide range of traditional facilities services including Catering, Switchboard, Porters, Laundry, Cleaning, Transport, Accommodation, Security, Car Parking as well as Occupational Health and Emergency Planning.  Pam has worked in the NHS for 28 years at Trust’s in Wales, Bradford and Leeds and has held her current post since 2003. Pam has throughout her career also been heavily involved with the Hospital Caterers Association which culminated in her becoming National Chairman in 2000.  This was an exciting time in the HCA’s history and Pam was heavily involved in the ‘Better Hospital Food Programme’ which was formed as part of the NHS plan. Pam was awarded the HCA Personality of the Year and Cost Sector Caterer of the Year in 2003. 

ALISON McCREE
Associate Director of Facilities, County Durham and Darlington NHS Foundation Trust

Alison is the Associate Director of Facilities at County Durham and Darlington NHS Foundation Trust, and she is recognised as an experienced healthcare professional with a proven track record of sustained innovation and achievement in the delivery of Facilities Management Services. Her current role focuses on being responsible and accountable for the strategic and operational services that impact on the patient’s journey and experience, along with the EFM governance and the performance agenda.  Her day-to-day responsibilities include the leadership of 550 staff, delivering a range of Facilities Services across eight hospital sites and a large number of Health Centre Premises. Under Alison's leadership her Facilities Management Services have achieved measurable improvement for patients, visitors and staff. These improvements have been recognised at a national level from which the Trust is used nationally as a benchmark for the delivery of Facilities Management Services. Alison has been involved in a number of national strategic projects to improve the patient's journey and experience within the NHS and is currently a member of the Acute Stakeholder Group for the Premises Assurance Model. 
Alison was National Chairman of the Hospitals Caterers Association from 2004 to 2007; Chairman of Healthcare Caterers International, 2005 to 2006, and she has held the role of HefmA National Secretary since May 2006.

ROBERT BELL
Director of Clinical Support and Facilities Management, Blackpool Teaching Hospitals NHS Foundation Trust

Robert spent the early years of his career in the NHS, as a District Works Officer and subsequently as Hospital Engineer for Alder Hey Children’s Hospital, Liverpool. He left the Health Service to gain wider experience in major construction projects, and became a Chartered Engineer in 1986. With his experience in construction, Robert was recommended by an ex NHS colleague for a role with Iceland Frozen Foods, to construct and manage their growing portfolio of offices, coldstores and warehouses. This role quickly expanded into managing facilities for their estate and responsibility for Health & Safety. In 1992, he joined the board of Tibbett & Britten UK Ltd, as Technical Services Director, where he was responsible for the procurement and management of the estates and physical assets for many major retailers (Tesco, Sainsbury, Asda, M&S, B&Q, etc). He was also responsible for the tendering and management of complete support businesses for Mars and Seagrams. In 2000 Robert was invited to join a small group of bankers, who wished to set up the UK’s first Internet Grocery Business, his role was to be responsible for all of the physical assets of the business (which at that time comprised of a small office in Queens Park, London). However, by 2008, Ocado (as the business became known) employed over 4000 people, on 7 sites around the UK, with a fleet of over 1000 purpose built vehicles and a turnover of £500million per year. Since joining the Trust in 2009 as Director of Facilities, Robert has developed this role to now include Clinical Support and the Trust’s major IT project.

CAROL MOLYNEUX
Assistant Director of Clinical Support and Facilities Management, Blackpool Teaching Hospitals NHS Foundation Trust

Carol is a caterer by profession and is a fellow of HCIMA.  She has been a member of the Facilities Management Training Advisory Group for several years.  Carol has responsibility for providing a range of hotel services across the Blackpool Teaching Hospitals NHS Foundation Trust, employing some 350 staff.  She has worked for Blackpool hospitals since 1978, after completing the NHS Catering Management scheme.  Her current role as Assistant Director commenced in 1993 when the Trust was formed.  

ANDREW JONES
Director of Allied Clinical and Facilities Services, Chesterfield Royal Hospital NHS Foundation Trust

Andrew is a facilities management professional having spent over 30 years within the NHS. He originally commenced in Sheffield and spent time working within Human Resources and business management at the Northern General Hospital as well as managing the soft services at that site. In 1991 he moved to Chesterfield as Hotel Services Manager and has spent his time at the Royal Hospital managing the Estates and Facilities Services.  Andrew is currently the Director of Allied Clinical and Facilities Services a role that combines responsibility for all of the estates and facilities management functions as well as the allied healthcare professions and pharmacy at the Trust. In addition Andrew project directed the trust NHS Foundation Trust application in 2004 which culminated in Foundation status being granted for Chesterfield Royal Hospital from 1 January 2005. As a board member Andrew carries lead responsibility for food, cleanliness, health and safety, the estate and procurement amongst other things! He was National Chair of Hefma from 2004 – 2006 and has been secretary, vice chair and chair of the Trent HEFMA branch and in addition has also been part of the steering group at Sheffield Hallam University Facilities Management Graduate Centre. He is also executive director patron for the Association of Healthcare Cleaning Professionals. Away from work Andrew will admit to following the fortunes of Sheffield United!

KIM BEAVERS
Catering Manager, Chesterfield Royal Hospital NHS Foundation Trust

Since leaving higher education Kim has worked in catering/retail. At the age of 22, Kim started her career with Sodexho Healthcare, as a Patients Feeding Supervisor, progressing to Retail Manager, where she found her calling. In November 2008 Kim joined the public sector working for Chesterfield Royal Hospital NHS Foundation Trust. After successfully opening one restaurant and a Costa Coffee outlet, Kim turned her attention to the rest of the hospital, opening other coffee outlets, to maximise income potential. Kim and the catering team achieved annual sales turn over in excess of one million pounds. In April 2010 Kim won the Public Sector Cost Catering Award and in November of that same year she achieved the SHA East Midlands Emerging Leaders Programme, and coming second in the Mike Cooke Leadership Award.  Kim’s current venture is introducing partnership/profit sharing, working with the WRVS charity.

Further Information

VENUE:

Preston Marriott Hotel,
Admiral Suite,
Garstang Road,
Broughton,
Preston,
Lancashire, PR3 5JB

By road
Leave the M6 at Junction 32 onto the M55 and then immediately take Junction 1. Follow the A6 northbound towards Garstang and the hotel is approximately half a mile on the right.

By rail
The nearest mainline station is Preston (approximately 4 miles).

DETAILED LOCATION MAP WILL BE SENT TO DELEGATES ALONG WITH CONFIRMATION OF BOOKING VIA EMAIL

CONFERENCE FEE:

The cost of attending the conference is £125.00 per person OR £100.00 per person if two or more attend from the same Trust/Organisation.

Conference fee to include: attendance at the conference, course handouts, coffee/tea on arrival, mid-morning coffee/tea, 3-course lunch served in Restaurant and afternoon tea/coffee.